Privacy Policy

At Bramwell, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. We believe in transparency and want you to understand your rights regarding your personal information.

Information We Collect

Information You Provide Directly

When you interact with our website or services, you may choose to provide us with certain information:

• Contact Information: Name, email address, phone number when you fill out contact forms or register for our courses
• Course Registration: Information needed to enroll in our Coffee Appreciation Course or schedule private cupping sessions
• Corporate Inquiries: Business contact details and information about your company's coffee program needs
• Communication Records: Messages you send to us through contact forms or email

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, links clicked, and general browsing behavior
• Device Information: Browser type, operating system, device type, and screen resolution
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information stored through cookies as described in our Cookie Policy

Information from Third Parties

We may receive information about you from third-party services we use:

• Analytics Providers: Information about how you found and interact with our website
• Social Media Platforms: If you interact with our content on social media
• Business Partners: Information from partners who refer clients to our services

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide our coffee appreciation courses, private cupping sessions, and corporate programs
• Communication: To respond to your inquiries, send course confirmations, and provide customer support
• Website Improvement: To understand how visitors use our website and improve user experience
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To maintain the security and integrity of our website and services
• Analytics: To analyze trends and gather insights about our audience

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications
• Contract Performance: When processing is necessary to fulfill our services to you, such as course enrollment
• Legitimate Interests: When we have a legitimate business interest, such as improving our services or preventing fraud
• Legal Obligation: When required by law to process your information

How We Share Your Information

We respect your privacy and only share your information in limited circumstances:

• Service Providers: We work with trusted third-party providers who help us operate our website and deliver our services (hosting, email services, payment processing)
• Analytics Partners: We share anonymized usage data with analytics providers to improve our website
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with third parties when you give us explicit permission

We do not sell your personal information to third parties for their marketing purposes.

How We Protect Your Data

We take the security of your personal information seriously and implement various measures to protect it:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Access Controls: We restrict access to personal information to authorized personnel only
• Secure Storage: Personal data is stored on secure servers with appropriate safeguards
• Regular Monitoring: We monitor our systems for potential vulnerabilities and security breaches
• Data Minimization: We only collect and retain data that is necessary for our purposes

While we implement reasonable security measures, please understand that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but work diligently to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Contact Inquiries: Retained for up to two years after your last interaction
• Course Enrollment: Retained for the duration of the course plus three years for certification records
• Marketing Communications: Retained until you unsubscribe or request deletion
• Analytics Data: Anonymized and retained for up to two years

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Your Privacy Rights

You have several rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restriction: You can request that we limit how we use your information
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to certain types of processing, including marketing
• Right to Withdraw Consent: You can withdraw consent for processing at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided below. We will process your request promptly.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and may provide additional notice through our website or email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.