Terms of Service

Welcome to Bramwell. These Terms of Service govern your use of our website and the services we provide. By accessing our website or participating in our coffee appreciation programs, you agree to these terms. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you should not use our website or services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

2. Services Provided

Bramwell offers the following services:

• Coffee Appreciation Course: A structured six-week educational program covering coffee origins, processing, roasting, and brewing methods
• Private Cupping Sessions: Intimate tasting experiences for small groups to explore different coffee origins and processing methods
• Corporate Coffee Programs: Comprehensive workplace coffee improvement services including assessment, equipment recommendations, staff training, and ongoing supply arrangements

Service descriptions, pricing, and availability are subject to change. We will make reasonable efforts to notify enrolled participants of significant changes that affect their participation.

3. Acceptable Use Policy

When using our services, you agree to:

• Provide accurate and complete information when registering for courses or services
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes and in accordance with these terms
• Respect the intellectual property rights of Bramwell and others
• Behave respectfully toward instructors, staff, and other participants

You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Reproduce, distribute, or commercially exploit our course materials without permission
• Engage in any conduct that disrupts or interferes with our services
• Use automated systems to access our website without authorization

4. Course Registration and Enrollment

Registration Requirements:

• You must be at least 18 years old to register for our courses
• You must provide accurate contact and payment information
• Registration is complete upon receipt of payment and confirmation
• Course enrollment is subject to availability

Your Responsibilities:

• Attend scheduled sessions punctually
• Notify us in advance if you cannot attend a session
• Complete any assigned coursework or readings
• Maintain respectful communication with instructors and participants

5. Payment Terms and Refunds

Payment:

• All prices are listed in USD and are subject to change without notice
• Payment is required at the time of registration or service booking
• We accept payment through methods specified on our website
• You are responsible for any applicable taxes or fees

Cancellation and Refund Policy:

• Cancellations made more than 14 days before the start date receive a full refund
• Cancellations made 7-14 days before the start date receive a 50% refund
• Cancellations made less than 7 days before the start date are non-refundable
• We reserve the right to cancel courses due to insufficient enrollment, with full refunds provided

6. Service Availability and Modifications

Availability:

While we strive to provide consistent and reliable services, we cannot guarantee uninterrupted availability. Our services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

Modifications:

• We may modify, suspend, or discontinue any aspect of our services at any time
• Course schedules and curriculum may be adjusted with reasonable notice
• We will make reasonable efforts to minimize disruption to enrolled participants
• Significant changes will be communicated in advance when possible

7. Intellectual Property Rights

Our Content:

All content on our website and in our courses, including text, graphics, logos, images, audio clips, and course materials, is the property of Bramwell or our content suppliers and is protected by copyright and other intellectual property laws.

Limited License:

• Course participants receive a limited, non-transferable license to use course materials for personal educational purposes
• You may not reproduce, distribute, modify, or create derivative works from our content without permission
• Commercial use of our materials is strictly prohibited

User-Generated Content:

By submitting any content to us (such as reviews or testimonials), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with our services.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.

We are committed to protecting your privacy and maintaining the security of your personal information. For detailed information about our privacy practices, please review our complete Privacy Policy.

9. Disclaimers and Limitations

Educational Services:

• Our courses are designed for educational and appreciation purposes
• We do not guarantee specific outcomes or skill levels
• Individual results depend on personal commitment and practice
• Certifications provided are for educational recognition, not professional accreditation

Health and Safety:

• Coffee tasting involves caffeine consumption
• Participants with caffeine sensitivities should consult healthcare providers
• We are not responsible for individual health reactions
• Inform us of any relevant allergies or dietary restrictions

10. Limitation of Liability

To the fullest extent permitted by law:

• Bramwell shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim shall not exceed the amount paid for the specific service in question
• We are not liable for delays or failures due to circumstances beyond our control
• We make no warranties regarding third-party services or recommendations

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

11. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other participants or our staff
• Could create liability for us
• Is otherwise inappropriate or unlawful

Upon termination, your right to use our services will immediately cease. Refunds for termination due to violation of these terms are at our sole discretion.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our services shall be resolved through good faith negotiation first.

If a dispute cannot be resolved through negotiation, both parties agree to attempt mediation before pursuing litigation. Any legal proceedings shall be conducted in the appropriate jurisdiction where Bramwell operates.

13. General Provisions

Entire Agreement: These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Bramwell regarding our services.

Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.

Waiver: Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer your rights under these terms. We may assign our rights to any affiliate or successor.